Manager, Client Services in Kansas City, MO

anto manage the client services team in their interactions with existing customers, formation of new business relationships and maintenance and retention of all business to business relations. spanppspanspanppspanThis job requires that you think outside of the box and to go above and beyond to provide superior customer service to all customers, both internally and externally. Relationship building and client analysis is required to increase business and goodwill to our customers. span ppbspanspanbppbspanSpecific Responsibilities Includespanbppbspanspanbpul lispanBe the primary point of communication with customers for all service related issues, transportation, harvest updates, contract terms and conditions and miscellaneous issues.span Manage the daily call reports.li lispanManage, train and motivate Client Service Reps ensuring company objectives are being met. spanli liAnswer, interpret and enforce customer contract terms and conditions. li liBe the focal point of collecting all critical documents and info to ensure timely and accurate invoicing occurs.li liAssist all departments in researching issues and preparing reports for management.li lispanManage the handling of all incoming and outgoing calls during both the regular business hours and after hours. spanli liMaintain a constant understanding of crop production and yields throughout the season.liulpbspanSkills and Educational Qualifications spanbb bppb bpul lispanAt least 2yrs of related experience, including managing, training and motivating employees. Prefer background managing in a call center where B2B relations were conducted. spanli lispanMust have strong conflict management, analytical, problem-solving and management expertise. spanliulul liMust be able to deal with customers from diverse backgrounds and in escalated situations. li liAbility to interpret and enforce contract terms and conditions. li liMulti-tasking skills with an expertise to meet established deadlines.li liProficient with Ms office. Prefer background with data manipulation. li liExcellent written, verbal and listening communication expertise.liulul liHighly motivated, dependable and goal oriented. A dynamic problem solver and team member.li liHigh school certificate or equivalent. A bachelors degree is a related position and an agriculturefarm background preferred. liulpspanMachineryLink is the leading and fastest growing provider of combine leasing programs to agricultural producers in North America. The company started with 3 combines in 2000, and today maintains the largest private fleet of combines in North America. Our headquarters are in Kansas City, MO, with operational centers near Wichita, KS and North Sioux City, SD. br br spanppspanFarmLink is an innovative content, technology, and managed services company focused on providing greater transparency and operating efficiencies to the 200B grain markets. Significant opportunities exist in agribusiness to apply big data analytics to improve risk and operational management. Our services are targeted towards both the farming segment as well as financial firms who invest in, and manage exposure to, grain supply and pricing. spanppspanWe are currently developing new markets and expanding our team in all areas and seek applicants who are able to work in a dynamic, entrepreneurial, high impact environment and who have a passion for the development of agricultural markets.spanppspanTo apply, please send confidential resume to spana hrefmailtocareersmachinerylink.comcareersmachinerylink.comaspan or confidential fax to [removed phone]. EOEspanpListing originally posted at http